Do you ship to countries outside the US and Canada?
Unfortunately, we are no longer able to ship outside the US and Canada due to the high shipping costs and high ratio of lost and damaged items. We’re sorry for the inconvenience. If you are still interested in pledging to our campaign and live in another region, then we would suggest hiring a package forwarding service.
Last updated: January 17, 2024 08:26
What if I want two of the same puzzle?
If you would like to purchase two or more of the same puzzle, then you have two options. Option #1, pledge for the puzzle you want then add more when you fill out your survey. Option #2, pledge for a double or triple pack, depending on how many you want, then send us a message or email at [email protected] and let us know your preference.
Last updated: January 17, 2024 08:32
I plan on moving within the next month or so, what address should I put on my survey?
We plan to start shipping on May 15th. If you are planning on moving before that date, please provide your new shipping address on your survey. If you are uncertain of the exact date you’re moving, please message us at [email protected] and let us know. We can hold off fulfilling your rewards until you’re in your new home.
Last updated: April 01, 2024 11:54
I pledged for multiple puzzles and would like one shipped to someone else? Can you do that?
Yes, but for an additional shipping charge. Please message us at [email protected] and let us know your request. We’ll tell you what the shipping will be and where to send the payment.
Last updated: April 01, 2024 11:57
Current Estimated Shipping Date: May 2024
Surveys will be sent out by the end of April. We expect to start shipping by May 15th.
Last Updated At: 04/01/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.